Last updated: June 7, 2026
MugCraft (“we”, “us”, “our”) operates https://chinesemug.com/, an online store selling ceramic mugs and related products. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.
Information We Collect
- Account & order data: name, billing and shipping address, email address, phone number, and order history when you checkout or create an account.
- Payment data: processed securely by our payment providers. We do not store full credit card numbers on our servers.
- Communications: messages you send via contact forms or email, including wholesale inquiries.
- Technical data: IP address, browser type, device information, and pages viewed—collected automatically for security and site performance.
- Cookies: small files stored on your device to keep your cart active, remember preferences, and measure anonymous traffic. You can disable cookies in your browser, though checkout may not work correctly.
How We Use Your Information
- Process and deliver orders, including shipping notifications.
- Provide customer support and respond to wholesale or sample requests.
- Improve our website, product catalog, and shopping experience.
- Send transactional emails (order confirmations, shipping updates). Marketing emails are sent only if you opt in.
- Detect fraud, abuse, and security incidents.
Legal Basis (EEA / UK Visitors)
If you are in the European Economic Area or United Kingdom, we process personal data based on: (a) performance of a contract when you purchase; (b) legitimate interests in operating and securing our store; and (c) consent where required—for example, non-essential cookies or marketing emails.
Sharing Your Information
We share data only with service providers who help us run our business, such as payment processors, shipping carriers, email delivery services, and website hosting. These partners are contractually required to protect your data and use it only for the services they provide to us. We do not sell your personal information.
International Transfers
Our business is based in China and we serve customers worldwide. Your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses.
Data Retention
- Order records: up to 7 years for accounting and warranty purposes.
- Customer support messages: up to 24 months.
- Analytics logs: typically 14 months, aggregated where possible.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data, and to data portability or to object to certain processing. To exercise these rights, email us at [email protected]. You may also lodge a complaint with your local data protection authority.
Children
Our store is not directed to children under 16. We do not knowingly collect personal data from children.
Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes constitutes acceptance.
Contact
Questions about this Privacy Policy? Email [email protected] or visit our Contact page.